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FAQs

Q: Can I change the colors on the printables?
A: Please contact us for this because some of the graphics are fixed and colors cannot be changed.

Q: Can I add a photo to the editable instant download invitation?
A: No, you can't add the photo by yourself. If you would like to add a photo, we can add it for you with a small additional charge. It will be placed on the left side of the invite with no border. Please contact us.

Q: Can I add two names on the editable instant download invitation?
A: Yes, you can add two names by making the font size on the name area smaller. Please click here to see the instruction.

Q: Will the editable printables work on iPhone, iPad, or other mobile device?
A: No, the editable printable pdf(s) files won't work on any mobile device or in an app. Printable pdf(s) need to be downloaded to your laptop or computer, and be opened with the free Adobe Acrobat Reader only.

Q: Why can't I make changes to our editable printables? Why is it password protected?
A: All of our editable printable pdf(s) files are locked & password protected, they cannot be opened in any editing program to be alter in any way. The password is never give out under any circumstance. Use the FREE Adobe Acrobat Reader to open and edit the text, font, font color and font size. These are the only change which can be made to our printables.

Need a custom order? Additional charges do apply, please contact us for pricing for custom orders.

Q: Why my text looks different from the one you advertised?
A: It is very important to open your editable pdf(s) in the latest version of Adobe Reader, otherwise the printable will not look right, use the correct fonts or print correctly. DO NOT click on the file to open because it will open automatically on your browser. 

If you are using Mac, please do not double click on the pdf file to open because it will automatically opened in a Mac program called "preview" and it will make the fonts look different with our sample. Please open the file from ADOBE READER.

Q: May I use Avery pre-cut paper or sticker paper?
A: Our printables are NOT formatted to work on any Avery pre-cut papers or sticker paper.

You may print on FULL-SHEETS of card stock, sticker or label papers. Then, cut out the printed items

Q: Can I see the preview file before I purchase?
A: Sorry, we do not offer samples/preview prior to purchasing.

Q: Do you accept custom order?
A: While we love to work on custom orders, our schedule may not always allow for it. by custom order, we are referring to designs from scratch rather than a template design already sold in our shop. Please contact us to check if our schedule allows us to accommodate a custom order.

Q: Can you print and ship to me?
A: Unfortunately we do not offer printing service at the moment. However, you can place your order through our printing partner, Zazzlefor top quality printing, shipping and customer service. They offer 100% satisfaction guarantee. If you don't love it, they'll take it back.

Q: What is the best way to contact you?
A: Due to the nature of our business, we prefer to communicate with our clients via email. Communicating via email helps us keep track of the correspondence between the client and seller. This allows us to refer back to these emails during the design process to ensure a fantastic result. Please use contact form here.

More questions? Please do not hesitate to contact us. No question is a stupid question. We are happy to help you :)